Our Policies

Every contribution is recorded against the programme or cause for which it was given. A donation for cow feed buys cow feed. Nobody in the organisation has the authority to quietly reallocate a restricted contribution because another programme is short.

Where a donor gives without specifying a programme, the funds go where the need is most immediate, and we will tell you where that turned out to be if you ask.

Programme spending and outcomes are summarised in our impact reports. If you want to see how a specific contribution was applied, write to us and we will show you.

Every volunteer, teacher and staff member working with children in the Gurukul is screened before they begin, briefed on safeguarding, and bound by a written code of conduct.

Adults are not alone with a child without a second adult present. Photography of children requires consent and is never used in a way that identifies a child’s circumstances to donors. We do not publish children’s names, images or family histories in fundraising material — their privacy is not ours to trade.

Any safeguarding concern, however small or uncertain, is reported immediately to the programme lead and escalated to the board. Concerns are investigated, not managed.

Donations are voluntary and are generally non-refundable, since funds are committed to programmes soon after receipt.

Where a transaction has been made in error — a duplicate payment, a wrong amount, an unauthorised transaction — write to info@hritanfoundation.com within seven days with the transaction details. We will review it and respond.

Receipts are issued for all contributions. For confirmation of the foundation’s current tax-exemption status and the receipt required for it, please contact us.

Personal information given to us is used to acknowledge donations, process volunteer applications, issue receipts and keep supporters informed about the work.

We do not sell, rent, trade or share donor or volunteer data with third parties for their own purposes. Data is shared only where required by law, or with service providers acting on our behalf under confidentiality.

You may ask at any time what we hold about you, ask for it to be corrected, or ask to be removed from our communications. Write to us and it will be done.

Animals in our gaushala are kept for life. An animal that can no longer give milk is fed, treated and cared for on exactly the same terms as any other. No animal in our care is sold, traded or transferred to commercial use under any circumstances.

We accept animals only when we have the fodder, space and staff to keep them properly. Where we are at capacity we say so, and try to direct the person to a shelter that is not. An underfed rescue serves nobody.

Admission to the Gurukul and the old age home, attendance at medical camps, and access to every programme we run is decided on need alone. Nobody is asked their religion, caste or community as a condition of service.

Our cultural programmes are rooted in the Sanatan tradition; participation in them is never a condition of receiving anything else.

Volunteers and staff are expected to treat everyone they meet — students, patients, residents, animals and each other — with courtesy and patience. Nobody is to be photographed, questioned or displayed for the benefit of a visitor.

Volunteers working with children or vulnerable adults commit to attending regularly rather than once. Residents and students form attachments, and a visitor who stops coming does more harm than one who never came.

If something has gone wrong, tell us. Write to info@hritanfoundation.com or call +91 98111 40431. Complaints concerning safeguarding, finance or conduct are escalated to the board.

You will get a person and an answer, not an acknowledgement and silence.